A few months ago I was in a meeting where we were discussing the future vision for a set of technologies that would help enable employees in a variety of contexts. The challenge of course, is the ideal state of all of these technologies requires infrastructure – and it’s usually not cheap. As a result,just about every conversation came back to “Our infrastructure won’t support it.”
The default position of many organizations is to adapt the users behavior to fit the infrastructure rather than building an infrastructure to support the desired behavior. I suggested in the meeting that we needed to do a lot less of the former and really focus on the latter which of course, predictably, was responded to with “Do you have any idea what that would cost?”
Actually yes, I do.
Nothing. Continue reading Change Don’t Cost a Thing